Deliverers of Delight: Insights and Tools That Impact the Culture of Experience
I am a well-rounded business individual equipped with a wealth of commercial skills and expertise across various industry sectors, offering over 20 years of experience as a seasoned commercial executive in some of South Africa’s largest JSE-listed companies. As a successful turnaround agent, I have a strong track record of revitalising businesses, driving new initiatives, and optimising team performance to create highly efficient and profitable enterprises.
I have a love for marketing and a branding prowess ensures the ability to reposition companies in the global market. An inclusive leader who thrives in complex environments, public speaker, invited lecturer and author of this book I am truly focused on the culture behind a great customer experience business. I consider myself a consumer of knowledge and am incredibly driven to succeed in people-centred innovation and am dedicated to ESG.
As a part of my journey to change the world of customer experience, if you would like to work with me in changing how your business views the customer, I love working with passionate people who want to dent the universe. From keynote addresses and panel discussion to conversations about what can help your business, let’s start talking today so that customers only have good things to say about you tomorrow.
The total experience is what it’s about. Intention matters. And what you do matters. Deliverers of Delight shows you how to combine the digital world and the people in it, the creative aspects and the compliance obligations, the people and the processes. And it does so within a framework of values that will help you to create (and deliver) meaningful interactions that are delightful for all.
If there’s one thing you’ll take from this book on customer experience, it’s that there’s no point to window dressing without purpose. You cannot put lipstick on a pig and think that will make things better. This book reinforces the notion that everyone is your customer. You need to serve everyone as you want to be served: it’s a culture of experience that is needed in every sector of your business.
Personal insights, years of experience and interactions with key role players in the field of customer experience have been blended together to produce an easy-to-read and informative book. There are useful tips and tools to guide you through different areas of experience – not only that of your customers, but also that of your employees and, let’s not forget, user and multichannel experiences too.
How you say hello to a customer determines how they say goodbye to you. This book drives that home. It sets out a structured formula (a simple one!) that’ll keep you mindful of everything that affects the customer – that is, everyone – and their experience of you, your business and your products or services. It’ll give you what you need to make sure you understand what it means to want more for your people and your customers.
The total experience is what it’s about. Intention matters. And what you do matters. Deliverers of Delight shows you how to combine the digital world and the people in it, the creative aspects and the compliance obligations, the people and the processes. And it does so within a framework of values that will help you to create (and deliver) meaningful interactions that are delightful for all.
Deliverers of Delight: Insights and Tools That Impact the Culture of Experience
I am a well-rounded business individual equipped with a wealth of commercial skills and expertise across various industry sectors, offering over 20 years of experience as a seasoned commercial executive in some of South Africa’s largest JSE-listed companies. As a successful turnaround agent, I have a strong track record of revitalising businesses, driving new initiatives, and optimising team performance to create highly efficient and profitable enterprises.
I have a love for marketing and a branding prowess ensures the ability to reposition companies in the global market. An inclusive leader who thrives in complex environments, public speaker, invited lecturer and author of this book I am truly focused on the culture behind a great customer experience business. I consider myself a consumer of knowledge and am incredibly driven to succeed in people-centred innovation and am dedicated to ESG.
As a part of my journey to change the world of customer experience, if you would like to work with me in changing how your business views the customer, I love working with passionate people who want to dent the universe. From keynote addresses and panel discussion to conversations about what can help your business, let’s start talking today so that customers only have good things to say about you tomorrow.
I am a well-rounded business individual equipped with a wealth of commercial skills and expertise across various industry sectors, offering over 20 years of experience as a seasoned commercial executive in some of South Africa’s largest JSE-listed companies. As a successful turnaround agent, I have a strong track record of revitalising businesses, driving new initiatives, and optimising team performance to create highly efficient and profitable enterprises.
I have a love for marketing and a branding prowess ensures the ability to reposition companies in the global market. An inclusive leader who thrives in complex environments, public speaker, invited lecturer and author of this book I am truly focused on the culture behind a great customer experience business. I consider myself a consumer of knowledge and am incredibly driven to succeed in people-centred innovation and am dedicated to ESG.
As a part of my journey to change the world of customer experience, if you would like to work with me in changing how your business views the customer, I love working with passionate people who want to dent the universe. From keynote addresses and panel discussion to conversations about what can help your business, let’s start talking today so that customers only have good things to say about you tomorrow.
The total experience is what it’s about. Intention matters. And what you do matters. Deliverers of Delight shows you how to combine the digital world and the people in it, the creative aspects and the compliance obligations, the people and the processes. And it does so within a framework of values that will help you to create (and deliver) meaningful interactions that are delightful for all.
The total experience is what it’s about. Intention matters. And what you do matters. Deliverers of Delight shows you how to combine the digital world and the people in it, the creative aspects and the compliance obligations, the people and the processes. And it does so within a framework of values that will help you to create (and deliver) meaningful interactions that are delightful for all.
If there’s one thing you’ll take from this book on customer experience, it’s that there’s no point to window dressing without purpose. You cannot put lipstick on a pig and think that will make things better. This book reinforces the notion that everyone is your customer. You need to serve everyone as you want to be served: it’s a culture of experience that is needed in every sector of your business.
Personal insights, years of experience and interactions with key role players in the field of customer experience have been blended together to produce an easy-to-read and informative book. There are useful tips and tools to guide you through different areas of experience – not only that of your customers, but also that of your employees and, let’s not forget, user and multichannel experiences too.
How you say hello to a customer determines how they say goodbye to you. This book drives that home. It sets out a structured formula (a simple one!) that’ll keep you mindful of everything that affects the customer – that is, everyone – and their experience of you, your business and your products or services. It’ll give you what you need to make sure you understand what it means to want more for your people and your customers.
The total experience is what it’s about. Intention matters. And what you do matters. Deliverers of Delight shows you how to combine the digital world and the people in it, the creative aspects and the compliance obligations, the people and the processes. And it does so within a framework of values that will help you to create (and deliver) meaningful interactions that are delightful for all.